Return and Exchange
Our Return Policy
At Designz by Minaaz, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process. Please review our return policy below:
Conditions for Return
- Returns must be initiated within 14 days from the date you receive your order.
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- The item must be returned in its original condition, unworn, unwashed, and undamaged.
- All original tags, including the 360 tag, must be intact and attached to the garment.
- Items with stains, marks, or any signs of wear and tear will not be accepted.
Our Exchange Policy
We offer Exchange Policy to our valued customers. Following are the particulars of our Exchange Policy:
1. Customers can exchange their purchased products if the product received by them was damaged, make sure to not tear the 360 tag.
2. Products must be exchanged within 3 days of the date of purchase.
3. We will only exchange the product if it is unworn and the tag is intact.
4. We will only exchange the product with the same product and same color.
5. We have clearly stated the care instructions for our products on our website. We will not be able to refund or exchange any product in case of any damage that may occur as a result of not following those instructions.
6. Products customized in color and/or size cannot be exchanged or returned.
7. Due to the lighting and editing used in photoshoots and the difference in phone screens, the color may slightly vary from what is seen on screen. We may not exchange products for this reason.
Return/Exchange Procedure:
In order to exchange your purchased product, please send us a message on our Instagram page along with images of the damaged or misfitting products. We will review the request and provide you the address on which you can send the product back to us.
We will dispatch the new article upon receipt of the product to be exchanged.
It may take up to 10-15 working days for customers to receive the new product.